Five tasks you can try AI on

These five suggestions cover recurring work with text, from customer replies to orders. They are examples of trials, not results from companies. Only use material you know you are allowed to put into the AI tool you are trying. Agree who will check the result before it is used.

1. Draft customer replies

A question you receive often is a concrete place to start. You can try AI on a draft reply using the enquiry and the relevant information you provide.

The employee checks the information and any promises to the customer before sending. If information is missing, the draft should make that clear rather than guess.

See whether it takes less time to get a correct reply out the door. Include reading and corrections.

2. A briefing before a sales meeting

Previous agreements and open questions may be scattered across several notes. The trial is to have AI turn selected notes into a short briefing, with a reference to the note each detail comes from.

The salesperson checks the briefing against the notes. Possible next steps should be marked as suggestions so they cannot be confused with agreements made with the customer.

The aim is shorter preparation that still covers the important agreements. Measure the time and check whether anything is missing.

3. Product copy for a new format

Approved product copy can be the starting point for a shorter newsletter draft. Give AI a length requirement and an example of your tone.

The person responsible proofreads the draft and checks that it keeps the caveats it needs. It must not add features or promises that the approved copy does not contain.

The question here is how much editing the text needs before it is ready to use.

4. Answers from an internal guide

Choose a current guide that contains no confidential information. Test whether AI can find answers to common questions and point to the relevant section.

The person responsible for the guide checks the answers. Include questions the guide does not answer. The response should make that gap clear.

An accurate answer also needs to be quicker to find. The time spent checking the reference counts too.

5. Missing details in an order

An order written as a message may require an employee to copy its details into a form. Let AI try that part of the work on one type of order and flag empty fields.

An employee compares the form with the order before anything is entered into a system. Unclear details must be marked as unclear. A guess is not a quantity.

Check whether there is less copying and fewer overlooked gaps. If customers can already fill in a fixed form, compare that option too.

Take the task to the colleague who does it today. Look at a concrete example together before choosing what to test.